At Zenva, we are dedicated to ensuring that your Mugs and Cups reach you in perfect condition and within the promised timeframe. This Shipping Policy provides clear details about our delivery procedures for our customers in the United States.
Order Processing Time
- Order Cut-off Time: 5 PM. Orders placed after this time will be processed starting the next business day.
- Processing Time: It typically takes 1 to 2 Days to prepare, quality check, and package your order for shipment.
- Business Days: Our processing occurs during our standard working hours, Monday to Friday, 9 Am to 5 pm. We do not process orders on weekends or public holidays.
Shipping Locations
We currently offer shipping services exclusively within the United States. We do not ship to P.O. Boxes or international addresses at this time.
Shipping Methods
To ensure the safe handling of our home decor products, all orders are shipped using FedEx as our primary carrier service.
Shipping Costs
We are pleased to offer Free shipping on all orders delivered within our target country. There are no hidden delivery fees at checkout. All prices and transactions are in USD$.
Estimated Delivery Time
- Transit Time: Once your order has been handed over to the carrier, the shipping time is 4 To 6 Days.
- Total Delivery Estimate: You can expect to receive your order within 5 To 8 Days from the date the order was placed (Processing Time + Transit Time).
- Order Tracking
Yes, we provide a tracking number for every order. Once your order is dispatched, you will receive a shipping confirmation email containing a link to track your package’s progress via FedEx.
Delays and Shipping Issues
While we aim for timely delivery, delays may occasionally occur due to external factors such as extreme weather, carrier disruptions, or high-volume holiday seasons. If your package is significantly delayed, please contact our support team so we can assist you in locating it.
Incorrect Address Disclaimer
It is the customer’s responsibility to provide an accurate shipping address at the time of purchase. If you notice an error in your address, please contact us immediately. We cannot redirect or modify an order once it has entered the processing or shipping phase.
Lost or Stolen Packages
Zenva is not responsible for lost or stolen packages that have been confirmed as delivered by the carrier to the address provided. If your tracking indicates delivery but you have not received your item, please contact FedEx to file a claim.
International Shipping
We do not offer international shipping at this time; we focus solely on serving our customers within the United States.
Contact Information
If you have any questions regarding your shipment or need assistance with tracking, our support team is available with a 24/7 reply time.
- Store Name: Trven
- Support Email: support@trven.shop
- Phone Number: +1 (956) 369-1024
- Business Address: Suite C 4325 North 23rd Street, McAllen Texas 78504, United States
- Working Hours: Monday to Friday 9 Am to 5 pm