At Trven, we ensure a secure and seamless payment experience for all our customers purchasing our Mugs and Cups. This policy outlines how we handle payments and protect your financial information.
Accepted Payment Methods
We accept a variety of secure payment methods to provide you with convenience at checkout. Currently, we support:
- American Express (AMEX),
- Apple Pay
- Diners Club
- Discover
- Google Pay (G Pay)
- Mastercard
- Visa
- JCB
Payment Security
Your security is our top priority. Our website uses Secure Sockets Layer (SSL) technology to encrypt your personal and credit card information during transmission. We are PCI DSS compliant, ensuring that your payment data is handled with the highest security standards.
Payment Authorization
When you place an order, your payment method is authorized for the total amount of the purchase. The funds will be captured and deducted from your account once the order is confirmed for processing.
Billing Information Accuracy
To ensure timely delivery, you agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. If your billing information is incorrect, it may lead to delays or cancellation of your order.
Currency
All prices listed on our website and all transactions are processed in United States Dollars (USD$). If you are using a card from a different currency, your bank may apply exchange rates and additional fees.
Payment Verification
To prevent unauthorized use, all orders are subject to a verification process. We may contact you to confirm the details of your order if our system flags a transaction as potentially high-risk.
Failed Payments
If your payment fails at checkout, please ensure that your card details, expiration date, and CVV are entered correctly. If the issue persists, we recommend contacting your bank or using an alternative payment method.
Fraud Prevention
Trven reserves the right to cancel any order that appears fraudulent or unauthorized. We use automated fraud detection tools provided by our payment gateway to monitor and review transactions for suspicious activity.
Taxes
Sales tax is applied to orders where applicable by law. The total price displayed at checkout will include any relevant taxes based on your shipping destination within the United States.
Contact Information
If you have any questions regarding our payment procedures or encounter any issues during checkout, please contact us:
- Store Name: Trven
- Support Email: support@trven.shop
- Phone Number: +1 (956) 369-1024
- Business Address: Suite C 4325 North 23rd Street, McAllen Texas 78504, United States
- Working Hours: Monday to Friday 9 Am to 5 pm