Last Updated: March 8, 2026
Introduction
Welcome to Trven. We value your privacy and are committed to protecting your personal data. This Privacy Policy describes how Trven (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase of our Mugs and Cups.
Personal Information We Collect
When you visit the Site, we collect certain information necessary to process your orders and improve your experience:
Order Information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
Device Information: Version of web browser, IP address, time zone, and how you interact with the Site.
How We Use Your Information
We use your personal information to provide our services to you, which includes:
- Fulfilling and shipping your orders via FedEx.
- Processing your payments securely through Stripe.
- Communicating with you regarding order status and providing support.
- Screening our orders for potential risk or fraud.
Sharing Your Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use WooCommerce power our online store.
- We share your address with FedEx to ensure the delivery of your Home Decor products.
- We may share your Personal Information to comply with applicable laws and regulations.
Cookies and Tracking Technologies
Our Site uses Cookies to improve your browsing experience. Cookies allow the Site to remember your actions and preferences (such as login and region selection). We use these to optimize your experience on our Site and to provide our services.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt-out of targeted advertising through the settings of the respective platforms (like Google or Facebook).
Data Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
Data Security
We take the security of your data very seriously. Our store uses industry-standard encryption and security measures through Stripe to ensure your payment and personal details are protected during every transaction.
Your Rights (US / International Customers)
If you are a resident of the United States, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
Third-Party Services
In order to provide a seamless shopping experience, we may use third-party services for analytics and payment processing. These third parties have their own privacy policies regarding how they handle your data.
Children’s Privacy
The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact Information
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
- Store Name: Trven
- Support Email: support@trven.shop
- Phone Number: +1 (956) 369-1024
- Business Address: Suite C 4325 North 23rd Street, McAllen Texas 78504, United States
- Working Hours: Monday to Friday 9 Am to 5 pm