Refund policy

Return & Refund Policy

Effective Date: 06/16/2026

Welcome to Trevn. We strive to ensure customer satisfaction with every purchase. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted.

By placing an order with us, you agree to the terms described below.

1. RETURN ELIGIBILITY

We offer a 60-day return window from the date of delivery.

To be eligible for a return:

• The item must be unused, unworn, and in original condition
• The item must be returned in its original packaging
• Proof of purchase (order confirmation) is required

Returns that do not meet these conditions may be rejected.

2. RETURN WINDOW

• Customers have 60 days from the delivery date to request a return
  
• Return requests submitted after this period may not be accepted
  
• We recommend contacting us as soon as possible if you wish to return an item

3. RETURN SHIPPING RESPONSIBILITY

• For change-of-mind returns, customers are responsible for the return shipping costs and must arrange their preferred return shipping method. Customers are also responsible for providing a valid tracking number for the returned package.
• For items that arrive damaged, defective, or incorrect, Trevn may provide a prepaid return shipping label at no additional cost after reviewing the return request and supporting evidence.
• Original shipping charges, if any, are non-refundable unless the return is due to an error on our part.
  

Shipping costs are non-refundable.

4. RESTOCKING FEE

We do not charge any restocking fee (0%).

However, customers are still responsible for return shipping expenses.

5. HOW TO INITIATE A RETURN

To request a return, please follow these steps:

• Contact us at support@trevn.shop
  
• Provide your order number
  
• State the reason for return
  
• Attach photos (if applicable)

Our support team will review your request and provide further instructions.

6. REFUND PROCESS

Once your returned item is received and inspected:

• Your refund will be processed within 7 days
  
• Refunds will be issued to the original payment method
  
• You will be notified via email once your refund has been approved and processed

7. REFUND CONDITIONS

Refunds are only issued if:

• The item meets return eligibility criteria
  
• The item is received in acceptable condition

Partial or no refunds may be issued for:

• Used or damaged items
  
• Items returned without original packaging
  
• Returns that do not comply with our policy

8. NON-REFUNDABLE SITUATIONS

Refunds will not be provided in the following cases:

• Incorrect or incomplete shipping address provided by the customer
  
• Delivery delays caused by external factors
  
• Failure to collect or receive the package
  
• Items returned outside the return window

9. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective handbag or shoulder bag:

• Contact us within a reasonable time after delivery
  
• Provide clear photos of the issue
  
• We will review your case and provide an appropriate resolution

10. ORDER CANCELLATIONS

• Orders can only be canceled before they are processed
  
• Once an order has been shipped, cancellation is not possible

11. EXCHANGES

We currently do not offer direct exchanges.

If you wish to replace an item:

• Return the original item
  
• Place a new order separately

12. LATE OR MISSING REFUNDS

If you have not received your refund:

• Check your bank account again
  
• Contact your credit card provider
  
• Processing times may vary depending on your bank

If the issue persists, contact us for assistance.

13. CONTACT INFORMATION

For return and refund inquiries, please contact us:

Business Name: Trevn

Business Address: 353 Lexington Ave, Abilene, TX 79605, United States

Email: support@trevn.shop

Phone: +1 (325) 698-4446

IMPORTANT NOTICE

• Customers are responsible for all return-related costs
  
• Ensure items are securely packaged when returning
  
• Keep proof of shipment for your records
  
• This policy applies to all handbags and shoulder bags sold through Trevn.shop