Shipping policy

Effective Date: 06/16/2026

Welcome to Trevn. This Shipping Policy outlines how we process, handle, and deliver orders placed through our website. We aim to provide a smooth and reliable shipping experience for all customers.

By placing an order with us, you agree to the terms described in this policy.

1. ORDER PROCESSING TIME

All orders are processed within:

  • 1–2 business days (Monday – Friday)

Orders are not processed, shipped, or delivered on weekends or public holidays.

Once your order has been processed, it will be prepared for shipment and handed over to our shipping partners.

2. ORDER CUT-OFF TIME

Daily Order Cut-Off Time: 5:00 PM Eastern Time (ET)

Orders placed:

  • Before 5:00 PM (ET): Processed the same business day
  • After 5:00 PM (ET): Processed the next business day

3. SHIPPING COST

We are pleased to offer FREE shipping on all orders within the United States.

There are no shipping charges, hidden fees, or additional delivery costs applied by Trevn. The price displayed at checkout is the final price you pay for shipping within our service area.

4. TRANSIT TIME

Once your order has been shipped, the estimated delivery time is:

  • 4–5 business days

Delivery times may vary slightly depending on your location and external factors.

5. TOTAL DELIVERY TIME

The total estimated delivery time includes both processing and shipping:

  • Processing Time: 1–2 business days
  • Transit Time: 4–5 business days

Total Delivery Time: 5–7 business days

6. SHIPPING CONFIRMATION & TRACKING

After your order has been shipped:

  • You will receive a shipping confirmation email
  • A tracking number will be provided
  • You can use this tracking number to monitor your shipment status

7. SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing accurate and complete shipping information at checkout.

Please note:

  • Incorrect or incomplete addresses may result in delays or failed delivery
  • Trevn is not responsible for orders delivered to incorrect addresses provided by customers
  • Additional charges (if any) due to incorrect addresses are the customer's responsibility

8. DELIVERY DELAYS

While we strive to meet estimated delivery times, delays may occur due to:

  • Shipping carrier issues
  • Weather conditions
  • High order volumes
  • Customs or regulatory delays (if applicable)

Trevn is not responsible for delays caused by external factors beyond our control.

9. LOST OR STOLEN PACKAGES

If your package is marked as delivered but you have not received it:

  •  Please check with neighbors or your local courier.
  • Contact the shipping carrier directly.
  •  Reach out to us at support@trevn.shop for assistance.

Trevn is not liable for lost or stolen packages after confirmed delivery.

10. FAILED DELIVERY ATTEMPTS

If delivery fails due to:

  • Incorrect address
  • Recipient unavailable
  • Failure to respond to carrier

The package may be returned or discarded by the carrier.

In such cases:

  • Reshipping may require additional charges
  • Refunds may not be guaranteed

11. INTERNATIONAL SHIPPING

Currently, we do not offer international shipping.

12. ORDER CHANGES & CANCELLATIONS

  • Orders can only be modified or cancelled before they are processed
  • Once shipped, changes are not possible

Please contact us immediately if you need assistance.

13. CONTACT INFORMATION

If you have any questions regarding shipping, please contact us:

Business Name: Trevn
Website: https://trevn.shop
Business Address: 353 Lexington Ave, Abilene, TX 79605, United States
Email: support@trevn.shop
Phone: +1 (325) 698-4446